Last Updated: October 2023

1. Introduction

Form2Chat.me ("we," "us," or "our") provides a no-code form builder platform that allows users to create custom forms and integrate them with messaging services like WhatsApp, Telegram, and Slack. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, services, and related applications.

By using Form2Chat.me, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including GDPR and CCPA.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Account Information: Name, email address, password (hashed and encrypted), avatar, and authentication provider (local or Google).
• Form Data: Form titles, descriptions, field configurations, and user-created content.
• Form Responses: Data submitted by users filling out your forms, including any personal information they provide.
• Communication Data: Messages sent through integrations (e.g., WhatsApp, Telegram, Slack).

Automatically Collected Information

• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and provide personalized content. This includes Google Analytics for website traffic analysis.
• Device and Usage Data: IP address, browser type, operating system, device information, and usage patterns.
• Log Data: Server logs capturing requests, timestamps, and metadata for security and performance monitoring.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To create and manage your account, process forms, and deliver integrations.
• Communication: To send notifications, updates, and support messages.
• Improvement: To analyze usage, improve features, and develop new services.
• Security: To detect and prevent fraud, unauthorized access, and security threats.
• Legal Compliance: To comply with legal obligations and enforce our terms of service.

We do not sell your personal information to third parties. Any data sharing is limited to service providers necessary for operations, with strict confidentiality agreements.

4. Sharing of Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party services (e.g., MongoDB for data storage, Google for authentication) that help us operate the platform.
• Integrations: When you enable integrations like WhatsApp or Slack, data may be transmitted to those services as per your configuration.
• Legal Requirements: If required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

All sharing is conducted with appropriate safeguards to protect your data.

5. Cookies and Tracking Technologies

We use cookies to:

• Authenticate users and maintain sessions.
• Remember preferences and settings.
• Analyze website traffic and user behavior.
• Provide personalized content and advertisements.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect service functionality.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit (HTTPS) and at rest.
• Access Controls: Strict access controls and authentication for our systems.
• Regular Audits: Ongoing security assessments and vulnerability testing.
• Incident Response: Procedures to address any data breaches promptly.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Withdraw consent for marketing communications or data processing.

To exercise these rights, contact us at privacy@form2chat.me. We will respond within 30 days.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy:

• Account data: Retained while your account is active and for a reasonable period after deactivation.
• Form responses: Retained based on your settings and legal requirements.
• Log data: Retained for security and compliance purposes, typically up to 2 years.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards, such as standard contractual clauses, for international transfers.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data immediately.

11. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@form2chat.me
• Address: [Your Business Address]
• Data Protection Officer: [Contact Information]